Shipping Policy

1. Order Processing & Dispatch

• Processing Time: All orders are processed within 1 to 2 business days (Monday through Friday, excluding public holidays) following payment confirmation.
  
  
• Confirmation: Once your order has been dispatched, you will receive a confirmation email containing your tracking number so you can monitor your delivery in real time.
  
  

2. Estimated Delivery Timeframes

• Mainland Portugal:
  
  
  • Estimated timeframe: 5 to 9 business days.
    
    
• Portuguese Islands (Azores and Madeira):
  
  
  • Estimated timeframe: 7 to 12 business days.
    
    
• Rest of the European Union:
  
  
  • Estimated timeframe: 6 to 12 business days, depending on the destination country.
    
    

3. Shipping Costs

• Standard Shipping: We offer free standard shipping on all eligible orders across our store, with no minimum purchase value required (or applied according to active checkout promotions).
  
  
• Any additional shipping fees will always be clearly displayed in your order summary before completing payment at checkout.
  
  

4. Incorrect Addresses & Failed Deliveries

• The customer is solely responsible for providing accurate and complete delivery details at checkout.
  
  
• Should an order be returned to sender due to an incorrect or incomplete address provided by the customer, or due to prolonged unavailability at the delivery address, any associated costs for reshipment will be the customer's responsibility.
  
  

5. Customs and Duties (EU)

• As we operate with direct shipping tailored for the European market, there are no hidden customs fees or surprise clearance charges for deliveries within Portugal and the European Union. All applicable taxes are already accounted for in the final purchase amount.
  
  

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